Real Estate Policies · TierLogic AI

What these terms cover

MLS / RESO

Listings, photos, agents, offices, open houses and showings, through your own MLS feed. Read-only, pass-through, delivered to you in chat.

RentCast

Valuations and comparables, on your own API key and activated plan.

ATTOM

Property data, on your own commercial licence. The free developer tier is evaluation-only.

DocuSign Rooms

Transaction rooms and signatures. The only connector that writes rather than reads.

The main product's three documents (Terms of Service, Privacy Policy, and Subscription, Billing & Cancellation) apply to you as well. These seven sit on top of them, not instead of them.

← All policies

What this covers

These terms apply when the MLS / RESO connector is enabled on your TierLogic instance. They supplement the Real Estate Product Terms and the main Terms of Service.

MLS data is licensed, not bought, and the licence is yours, not ours. Almost everything below follows from that one fact.

Our position in the licence chain

There isn't one. You obtain your own MLS feed, in your own name, through your own broker of record and your own aggregator account. We never obtain the feed, hold the licence, pay the data fee, resell the data, or store MLS records. If you ask us to obtain access on your behalf, the answer is no. That is not a policy we can waive, because it is the product model.

What we commit to

These are properties of how the connector is built, so they are ours to assert:

No redistribution	The feed is read with your credentials and returned to your own workspace. It reaches no other tenant and no third party. Credentials are tenant-scoped and encrypted on your own instance.
No retention, no caching	Pass-through. The listing watch stores one timestamp and your own search criteria, never a listing record, never a member record.
No resale, no fee	Your subscription, your bill, direct with the aggregator. We take no cut and are never a party to the data licence.
Tenant isolation	One tenant's credential cannot reach another tenant's data. Verified by attempted access, not by inspection, for every connector.
Termination	Disconnecting zeroizes the stored credential and the connector stops working immediately. No listing data was ever kept, so there is nothing to purge.

What remains yours

Your MLS agreement carries obligations we cannot see and must not guess at. You are responsible for:

Being, or operating under, the licensed broker who holds the feed. We confirm this at onboarding and do not assume it.
Your feed type: IDX, VOW, or a broker/back-office feed. Each carries different permissions.
Display rules and attribution: any attribution, disclaimer or compensation notice your MLS requires wherever data is shown.
Permitted audience: whether your data may be shown to consumers, or only to your brokerage's own staff.
Retention limits in your agreement. We hold nothing, which satisfies any limit, but you may still have to attest to it.

Whether a chat answer is a "display"

AI access to MLS data

AI agents may access and process MLS data where they do so through a licensed broker. That is exactly the posture this product is built for: the data is read with your credentials, inside your instance, and answered back to you. It is not a general licence for AI to touch MLS data in any configuration.

Listing alerts

Price and status alerts depend on fields a given MLS may or may not populate. They ship switched off and are enabled only after a live feed confirms the fields exist. No alert capability is promised to any customer before that confirmation.

Changes

Material changes are notified in advance. Continuing to use the connector after a change takes effect is acceptance of it.

Our commitment

TierLogic supports fair housing. The Real Estate connectors are provided on the condition that they are not used to discriminate, and that condition is enforceable: it is written into Terms of Service § Acceptable use, which is where we have grounds to suspend an instance.

What you may not do

You may not use the platform to steer, filter, rank, summarise or advertise in any way that treats people differently on the basis of race, colour, religion, sex, familial status, national origin, disability, or any other class protected by federal, state or local law.

This applies whether you instruct it directly or an agent produces it on your behalf. A request phrased in terms that stand in for a protected class (the character of a neighbourhood, who a home would “suit”, the make-up of an area) is covered by this section just as a direct instruction would be.

Agent output is assistive, and needs a person

Agents answer questions and summarise across your feed. That output can be incomplete or wrong, and it is not a substitute for your professional judgement. It must be reviewed by a person before it reaches a consumer or informs advice you give one.

You remain the regulated party

You are the licensed brokerage. Supervising what your agents produce, meeting fair housing advertising requirements, and honouring your MLS’s own rules remain yours. Our providing the connectivity does not move any of it to us.

Document

This document is being finalised. Until it is published here, these terms are provided directly to brokerages during onboarding, before Real Estate connectors are enabled on your instance. Nothing is switched on until you have them.

For a copy in the meantime, write to [email protected].