Policies · TierLogic AI

Not published · available on request

A Data Processing Addendum, the full sub-processor list, and a security overview are provided to business buyers on request rather than posted. They are procurement documents, not public notices. Security issues can be reported to [email protected].

Who we are, and what this covers

TierLogic AI LLC provides a private team of AI agents, deployed and run for you. These terms govern your use of that service and of this website. By subscribing, you agree to them.

Fees, renewal and cancellation are in Subscription, Billing & Cancellation. Personal data is in the Privacy Policy. Both are part of this agreement.

The service

You get a private instance: your own server, your own data, your own agents. Agents run on a schedule without anyone logged in, which is the point of the product and also something you should understand before you connect anything to them.

Your account and your responsibilities

Keep your credentials secure, and tell us promptly if they are compromised.
You are responsible for what your agents are configured to do and for the content you connect.
You are responsible for having the right to connect that content.
Agent output is assistive and requires human review. Do not rely on it unreviewed for legal, financial, medical or other consequential decisions.

Acceptable use

You may not use the service to break the law, to harm people, or to do any of the following:

Send unsolicited bulk messages, or run outreach you do not have consent for.
Harass, defraud, impersonate, or generate material that sexualises minors.
Infringe intellectual property, or process data you have no right to.
Attack, probe or circumvent the service's security, or another tenant's isolation.
Resell the service, or use it to build a competing product.
Make decisions about housing, credit, employment or insurance in a way that discriminates against a protected class. This includes any use of the platform that touches housing: steering, filtering or ranking that disadvantages a protected class, whether you instruct it directly or an agent produces it on your behalf.

We may suspend an instance that breaches this section. Where it is safe and lawful to do so we will tell you first, and we will always tell you why.

Your data, and who owns it

Your content is yours. We claim no ownership of it and we do not use it to train models. The platform, its software and its documentation remain ours. Feedback you send us we may use freely.

Security

Private instance	Each customer runs on their own server rather than a shared pool.
Tenant isolation	One tenant's credentials cannot reach another tenant's data. Verified by attempted access, not by inspection.
Encryption	Third-party credentials are encrypted on your own instance. In transit, everything is TLS.
Read-only folders	Mark a folder read-only and an agent cannot write to it. This is enforced by the connector and the mount, not by an instruction the model is asked to follow.
Audit logging	Connect, rotate, disconnect and tool use are recorded with actor and timestamp.
Incidents	We notify you without undue delay of any breach affecting your data, with what we know and what we are doing.

Provisioning and availability

Your instance goes live on the same business day you pay, in practice within minutes of your payment clearing. If anything delays it beyond that day we tell you promptly, and you keep the full 30-day money-back guarantee either way.

Support is by email at [email protected] during business hours. Response targets by plan:

Business	Next business day
Professional	Same business day, plus the SLA and quarterly reviews described on the pricing page
Enterprise	As set out in your signed agreement

We do not commit to an uptime percentage on Business. Planned maintenance is notified in advance and scheduled outside business hours where we can.

Fees

Prices, plans, renewal and cancellation are set out in Subscription, Billing & Cancellation. Model usage is billed to you by your model provider on your own keys; we do not mark it up and we are not a party to it.

Warranties and disclaimers

We provide the service with reasonable skill and care. Beyond what this agreement states, and to the extent the law allows, the service is provided as is. AI output can be wrong. We do not warrant that it is accurate, complete or fit for a particular purpose.

Limitation of liability

Neither party is liable for indirect or consequential loss. Our total liability is capped at the fees you paid in the twelve months before the claim. Nothing here excludes liability that cannot lawfully be excluded.

Term, suspension and termination

The agreement runs for your subscription term. Either party may terminate for material breach not cured within 30 days of written notice.

On termination you have 30 days to export your data before the instance is destroyed. Destruction includes zeroizing every stored third-party credential, so any connector you had configured stops working immediately.

Changes, and governing law

We may update these terms; material changes are notified before they take effect and continued use after that is acceptance.

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules, and the state and federal courts located in California have exclusive jurisdiction over any dispute.

Two different things, kept apart

This policy covers our marketing site and checkout, where TierLogic is the controller of a small amount of personal data.

It does not cover the data inside your own instance. Your agents run on a private server, on content you connect. That data is yours, we are not its controller, and the terms that govern it are in the Terms of Service. Business customers who need a Data Processing Addendum can request one.

What we collect on the site

Contact form	Name, email, company, phone and your message, so we can answer you. Submitted deliberately by you.
Checkout	Billing details are collected by Stripe in a form Stripe renders and controls. Card numbers never reach our servers.
Server logs	IP address and request metadata, kept for a limited period for security and diagnostics.

Why we use it

To reply to an enquiry you sent us.
To take payment and provide the service you bought.
To keep the service secure and diagnose faults.
To send service messages about your account. Marketing email only if you opt in.

Cookies and analytics

We use three things that store or send information from your browser. Two are needed to take a payment; one measures how the site is used.

Google Analytics	Sets cookies beginning `_ga` on every page, to measure how the site is used — which pages are read, where visitors arrive from, roughly where in the world they are. Google processes this data as our analytics provider. Cookies typically last up to two years.
__stripe_mid	Set by Stripe on the checkout page only. Recognises this device across payment attempts to spot fraud. Lasts about a year.
__stripe_sid	Set by Stripe on the checkout page only. Identifies the current checkout session, for the same purpose. Lasts about 30 minutes.

We also use Cloudflare Web Analytics, which uses no cookies and no fingerprinting. It records the page, the referring site, your browser type and your country.

How to refuse analytics

The two Stripe cookies are strictly necessary to take a payment safely and cannot be turned off without breaking checkout. Google Analytics is not necessary, and you can refuse it: block or clear cookies for this site in your browser, use your browser’s tracking protection, or install Google’s opt-out add-on. Refusing it changes nothing about your ability to use the site or buy from us.

We do not sell your personal information, and we do not share it for cross-context behavioural advertising.

Do Not Track. Browsers send a Do Not Track signal that has no agreed meaning across the industry, and we do not currently respond to it. To limit analytics, use one of the methods above.

AI and model providers

You bring your own model keys. Your prompts and content go to the model provider you chose, under your account and your agreement with them.
We do not train on your data, and we do not sell it.
Agents run unattended, on a schedule, with nobody logged in.
Output can be wrong and needs human review before you act on it.

Only the providers we depend on to run the service: hosting, our CDN and security layer (Cloudflare, which also provides the cookieless page-view analytics described above), analytics (Google Analytics), payment processing (Stripe), the integration broker that connects third-party apps, and the model provider whose keys you supply. A full, versioned sub-processor list is available on request, and we give notice before adding one that touches personal data.

We do not sell personal data, and we do not share it for advertising.

How long we keep it

Contact enquiries	While the conversation is live, then 24 months from your last contact with us.
Server logs	90 days, then deleted.
Billing records	7 years. Tax and accounting law requires it, and this one is not ours to shorten.
Your instance	Yours for as long as you subscribe. On termination, 30 days to export, then destroyed.

Your rights

You can ask for a copy of your data, ask us to correct it, or ask us to delete it. Write to [email protected]. Where the law gives you additional rights, they apply on top of this.

Changes

Material changes are notified before they take effect, and the date at the top of this page always reflects the current version.

Plans and term

Month to month	Stop any time. Service runs to the end of the month you have paid for, and does not renew after that.
1-year plan	Selecting the 1-year plan commits you to a twelve-month agreement for the service at the reduced rate. It runs twelve months, and the commitment is what the lower rate is given for.
Enterprise	Terms are set in the signed agreement, which prevails over this page where they differ.

Automatic renewal

Your subscription renews automatically each month at your plan's current rate, and keeps renewing until you cancel. We email you 7 days before each renewal charge. You can cancel at any time, from your billing portal or by writing to [email protected], and cancelling is not harder than subscribing was.

Payment

Checkout and recurring billing are handled by Stripe. Card details are entered in a form Stripe renders and controls; they never touch our servers. We store the subscription record and the last four digits Stripe returns, nothing more.

Price changes

Price changes are notified in advance of the renewal they apply to, and never apply to a month you have already paid for.

Failed payments

A failed charge is retried over 14 days, and we email you each time. If it has not cleared by then the instance is suspended, not deleted: your agents stop, your data stays. We keep the instance and everything on it for a further 30 days, during which paying the outstanding invoice restores it immediately. After that it is destroyed on the same terms as any other termination.

Cancelling

Cancel from your billing portal or by writing to [email protected]. On a month-to-month plan the instance runs to the end of the paid month. On a 1-year plan it runs to the end of the committed term.

30-day money-back guarantee

Tell us inside your first 30 days and we refund what you paid for the service, less the one-time deployment fee. By then your server is built and your team is onboarded, which is the work the deployment fee covers.

Month to month	Your first month's service fee is refunded. Deployment is not.
1-year plan	The 1-year plan bills monthly rather than twelve months up front, so inside 30 days you have paid one month. That month is refunded, you owe nothing further, and deployment is not refunded.
Deployment fee	Stated on your plan as a one-time charge: $1,200 on Business, $1,500 on Professional, quoted on Enterprise. It is never refunded.

The guarantee applies to your first month only and does not reset when your subscription renews. After the 30 days there are no refunds, and your plan simply runs to the end of its term as described above.

What happens to your data

Your instance is yours. On termination you get a stated window to export before the instance is destroyed, and destruction includes zeroizing every stored third-party credential. See the Terms of Service.